Privacy, in plain English.

Orders and checkout

When you place an order, Mary’s uses checkout information to confirm your purchase, pack the right granola, ship it to the right place, send order updates, and help if something needs attention.

This may include your name, email address, shipping address, billing details provided through checkout, order contents, order notes, shipping status, and support history connected to that order.

Used for:

• Confirming and preparing your order
• Shipping granola to the address you provide
• Sending receipts and order updates
• Helping with delivery questions, damaged items, address fixes, or reorder support

Order information is used to run the store and support shoppers.

Card payments through Stripe

Mary’s planned checkout uses Stripe for card payments. When you pay by card, Stripe handles the payment flow and card details.

Mary’s receives the information needed to complete and support the order, such as order status, payment status, receipt details, purchase amount, billing and shipping contact information, and payment reference information.

The storefront should not ask you to send full card numbers through a contact form, review form, email message, or support note.

If a payment question comes up, use the contact page and include your order number instead of card details.

Subscriptions and monthly granola

If you start monthly granola, Mary’s uses subscription information to send the granola you chose on the cadence shown at checkout and to help with changes.

Subscription information may include your selected flavors, quantity, delivery cadence, shipping address, billing contact details, subscription status, renewal timing, payment status, and support notes related to the subscription.

Used for:

• Sending recurring orders
• Helping with flavor, address, or timing changes
• Supporting skipped, paused, canceled, or updated subscriptions when those options are available through the storefront or support flow
• Answering questions about upcoming renewals or previous subscription orders

One-time purchases remain available. Monthly granola is a convenience path, not a requirement.

Reviews

If you leave a review, the information you choose to submit may be used to show shoppers what real customers think about Mary’s granola.

A review may include your display name, star rating, written review, product reviewed, date submitted, and any order or product context needed to confirm or manage the review.

Public review content may include:

• Display name
• Star rating
• Review text
• Product reviewed
• Review date

Mary’s may moderate reviews to remove spam, duplicate posts, offensive content, private information, or content unrelated to the product experience.

Please do not include phone numbers, addresses, payment details, private health details, or anything you would not want shown publicly in a review.

Reviews should help another shopper picture breakfast, yogurt bowls, pantry snacks, apple crisp toppings, gifts, or office granola jars more clearly.

Contact forms and support

When you contact Mary’s, we use the information you provide to read your message and respond.

This may include your name, email address, message, order number, subscription question, product question, retail inquiry, delivery issue, or account-support request.

Used for:

• Replying to your message
• Looking up an order or subscription when you provide enough detail
• Helping with checkout, shipping, product, review, or account questions
• Improving common support answers over time

For faster help, include your order number when you have one. Please do not send full card numbers through the contact form.

Mary’s emails

If you sign up for Mary’s emails, we use your email address to send store updates. These may include new flavor notes, restock reminders, subscription information, recipes, local updates, gift ideas, promotions, and gentle reminders when it may be time to refill the pantry.

Email signup information may include your email address, signup source, email preferences if offered, and basic engagement information such as whether an email was delivered or opened.

You can use the unsubscribe link in a Mary’s marketing email or contact Mary’s for help with email preferences.

The goal is useful granola news.

Store tools Mary’s may use

Mary’s may use trusted store tools and service providers to operate the website and fulfill customer requests.

These tools may help with:

• Website hosting
• Checkout and payment processing
• Order management
• Shipping and fulfillment
• Email delivery
• Review collection and moderation
• Customer support
• Basic site performance and troubleshooting

Payment processing is handled through Stripe when card checkout is used. Other store tools should receive only the information needed for the job they perform.